Shipping Policy
Key Details
- Order Cut-Off Time: 4:00 PM
- Order Processing Time: 1–3 business days (Monday–Friday)
- Transit Time: 6–10 business days (Monday–Friday)
- Total Delivery Time: 7–13 business days (Monday–Friday)
- Free Delivery: Available for all orders within Australia
Shipping Procedure
After placing your order, you will receive an email confirmation indicating that processing has begun. Processing usually takes 1–3 business days (Monday–Friday). Once dispatched, you will receive a separate email containing your tracking number.
The total estimated delivery time is 7–13 business days (Monday–Friday).
We are pleased to offer free delivery for all orders within Australia.
Delays
If the maximum processing and shipping time has passed and your order has not arrived, please allow up to 2 extra business days (Monday–Friday) and check your tracking details. If your order still hasn’t arrived by then, please contact us at support@eliseelegance.com with your order number, and we will investigate the matter.
Order Cancellations
If you wish to cancel your order, please email us at support@eliseelegance.com as soon as possible. Once an order has been processed, it can no longer be cancelled.
Damaged or Incorrect Items
In the rare event that you receive an item that is damaged or incorrect, please accept our apologies. Send clear photographs of the issue to support@eliseelegance.com, and we will promptly review your case to ensure the correct item is provided.
Have a question or need support? Contact us using the information below, and we’ll respond as soon as possible.
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM
Email: support@eliseelegance.com
Phone Number: +61482088625
Contact Form: Click Here
Business Information
Elise Elegance is owned and operated by J.D.L BV, a company registered in Netherlands.
Company Number: 93993897
VAT Number: NL866595259B01
Address:
Agilioweg 1
3453JH De Meern
Netherlands